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Mental Wellbeing: Vital support from a Modern Employee Assistance Programme

With the Employee Assistance Programme (EAP) from LifeWorks, you can proactively support the wellbeing of your entire workforce. This positions your staff well to take on any challenges they face – both in work and outside it.

What is an Employee Assistance Programme?

An Employee Assistance Programme, referred to in shorthand as an EAP, is an employer-enacted scheme for helping employees to overcome personal issues. These are issues, whether from inside or outside work, that could adversely impact their health, wellbeing or work performance.

Not all EAPs offer exactly the same services. Therefore, as the employer, you should choose your workplace’s EAP carefully. LifeWorks offers an Employee Assistance Programme enabling users to instantly access an EAP counsellor as and when they need to.

Whether an employee needs support on how to better handle stress at work or is at leisure to consume wellbeing information and advice at their own pace, an EAP can come to the rescue. All the while, the employee gets the help they need without having to let you know.

What does the EAP help with?

Access to 24/7
best-in-class and specialist counselling

You can never be certain when a particular member of your staff will need support from an expert in psychology, human services, social work or financial advice. For this reason, you should allow your employees to tap into a wide range of expertise from the hundreds of LifeWorks professionals.

The Masters-educated counsellors and affiliates in our network can guide your staff through challenges capable of arising at any stage of life or career. From education and training to thriving in the job, to planning their retirement, your personnel need never be far away from a helping hand.

Support for Work and Life Issues

What affects your employees outside the workplace can affect them in it, too; it’s inevitable. For this reason, our EAP’s reach is intended to extend far beyond the workplace. It’s an indispensable tool for financial and legal matters, childcare, eldercare, emotional and practical everyday support and much more.

If dissatisfaction with any of these issues boils over into the workplace, it can manifest itself as aggression and conflict. You might also be concerned about how your employees cope with layoffs or a management shakeup. These are all issues where our EAP can help to smooth things out.

Multiple counselling modalities

We have found that 62% of EAP users reported improvement in productivity at work, while 94% of people reach their goals after completing counselling with Lifeworks.

There are various ways your employees can immediately access counsellors through the Employee Assistance Programme from LifeWorks. To start benefitting from confidential and secure virtual counselling sessions, these employees can use video and telephonic support.

Our EAP also provides users with referrals for face-to-face, in-person counselling sessions. It's all possible through our 24/7 Care Access Centre.

Digital wellbeing content that delivers results

Your employees can choose how they receive a wide range of wellbeing content personalised to their requirements. This content includes not only the more expected videos and articles but also podcasts, online toolkits, and infographics.

The functionality available to your staff includes:

  • Recommendations taking account of their particular health risks;
  • Full search capabilities that help users to find exactly the advice they need.

Timely help for critical incidents also available

A critical or traumatic incident can strike at any time – and, when it does, your company needs to be ready for it. For an additional fee, we can add this crucial level of support to your company’s EAP. Then, when a moment of crisis such as workplace violence, a natural disaster, an accident or a terrorist attack does arise, we can quickly respond with telephonic and onsite support.

Support from the LifeWorks EAP is available 24/7, with our out-of-hours emergency service ensuring no gaps in around-the-clock coverage. Within 24 hours of being called upon, we can determine the most suitable clinical response and follow through with it.

Results of engaging with our EAP

Frequently Asked Questions about our Employee Assistance Programme

Is the EAP free?

The EAP service is provided by your employer at no cost to you. However, if you accept a referral to services outside the EAP, you may be responsible for any associated costs. The EAP consultant will work with you to find the most appropriate and cost-effective help to address your needs.

If you or someone close to you is going through a difficult time, remember that help is only a phone call away.

Is the EAP confidential?

EAP services are confidential. The EAP doesn’t let your employer or anyone else know that you called unless you’ve given your consent and written permission—not your manager or supervisor, not even your partner or spouse. The only exception to this rule of confidentiality is if the EAP consultant learns that someone is at risk of self-harm or of harming others. In this case, the consultant may be required to report the situation to the appropriate authorities.

Is the EAP easy to use?

Contacting the EAP is easy:

Simply call the toll-free telephone number. If you do not have the telephone number, ask your human resources (HR) representative for it.

When you call the EAP, be prepared to give your name, address, and the name of your organization. Your name and any other identifying information will be kept confidential. Your employer’s name is important because it allows the EAP consultant to identify the specific type of service your employer is providing along with other important benefit-related information. Return calls can be arranged at your discretion.

The EAP consultant will discuss your needs and concerns with you, listen, and assess the situation. Depending on your situation, the EAP consultant may:

  • Work with you and help you make a plan to resolve your issues or concerns
  • Refer you to a support group
  • Guide you to helpful resources in your community
  • Refer you to a specialist or local counsellor for ongoing counselling
  • Help you navigate the EAP website for informative online content

Make your employees feel loved