Grievance Form

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You can download and print the form or fill out the web form below.

TELUS Health is committed to ensuring our customers and our participants have a seamless experience with our service. As such, we recognize there are times when an employee/family member (“member”) has a less than satisfactory experience with TELUS Health. In these situations, the TELUS Health Quality Team will assist and strive to resolve any complaint within 30 days. Please complete this form to file a grievance.

1. Grievances must be submitted within 180 calendar days following the incident or action that is the subject of the member’s dissatisfaction.
2. You will receive an Acknowledgement that the Grievance has been received within 5 calendar days.
3. You will receive a Statement of Grievance Resolution with 5 calendar days of a decision.
4. All grievances will be resolved within 30 calendar days of receipt.
5. If you need assistance to complete this form or have any questions about the grievance process, please call us at 1-800-234-5154.
6. IMPORTANT: An interpreter is available to you at no cost. You can also get documents read to you and sent in your preferred language. For assistance, please call 1-800-234-5154. TTY/TDD: 1-800-999-3004.

If you have any questions regarding the grievance process, please contact qualityassuranceteam@telushealth.com.

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