TELUS Health commitment to protect your privacy

TELUS Health offers a variety of health, wellness and workplace management products and services that are designed to build and maintain healthy communities and workplaces. TELUS Health is committed to delivering remarkable experiences for the benefit of all customers and individuals we serve while also protecting Personal Information and respecting privacy.

This Privacy Commitment explains the collection, use and disclosure of Personal Information and sets out the basis on which any Personal Information we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Commitment carefully to understand the ways in which we collect, use, disclose and protect your Personal Information.

As described in further detail below, TELUS Health collects, uses and discloses Personal Information to identify you, establish eligibility, and provide technology-enabled total health, wellbeing and human resources services (such as pensions and benefits, employee assistance programs, and health management programs), including through our websites and apps. We also use your information to analyze and improve our services and to communicate with you. 

Our Privacy Commitment and practices are consistent with the 10 Fair Information Principles, and we strive to apply the principles of Privacy by Design in the development and review of our products and services. 

Additional information about how TELUS Health collects, uses and discloses Personal Information in connection with certain products and services can be found here: www.telushealth.com/policy.

1. Definitions

The following definitions apply to this Privacy Commitment.

Healthcare Practitioners - Practitioners that provide or assist in the provision of healthcare in connection with the TELUS Health services, such as psychologists, social workers, and registered nurses.

Personal Health Information - Any Personal Information regulated under applicable health privacy legislation in the jurisdictions in which we operate, which may include information that relates to an individual’s physical or mental health and healthcare, including health history, the provision of healthcare to the individual, payments or eligibility for healthcare, healthcare provider, substitute decision-maker, health card number or other healthcare-related personal identification numbers, or any other information that is collected in the course of providing health services to the individual, including information contained in a medical record.

Personal Information - Any information about an identifiable individual, other than business contact information used to contact an individual in their business or professional capacity. Personal Information does not include anonymized or aggregated information that cannot reasonably be associated with a specific individual.   

TELUS Health - In this Privacy Commitment, the words "we", "us", "our", or "TELUS Health" refer to TELUS Health Limited.

TELUS Family - In this Privacy Commitment, "TELUS Family" means TELUS Communications Inc. and its subsidiary companies and corporate affiliates, as they may exist from time to time.   

You - An individual who uses the TELUS Health services or otherwise interacts with us.

2. About this Privacy Commitment

We created this Privacy Commitment to tell you:

  • What Personal Information we might collect about you; 

  • What we might do with that Personal Information; and 

  • Your choices about the Personal Information you provide.

This Privacy Commitment covers our websites, mobile apps, services provided through these platforms or otherwise accessed by a user (such as our counselling and well-being services) and any other interactions you may have with us (such as by telephone, email, or in person). 

3. Accountability  

With the exception of limited information related to your eligibility for TELUS Health services (in respect of which your employer, plan sponsor, or other provider is responsible), TELUS Health typically has overall responsibility for protecting the privacy of the Personal Information we collect about you through the TELUS Health services, and we are directly accountable to you with respect to the handling of that information. In circumstances in which TELUS Health is not the responsible organization (e.g., when processing Personal Information related to your eligibility for the services, as described above), we may redirect a query or request concerning TELUS Health’s handling of your Personal Information to the responsible organization (e.g., your employer, plan sponsor or other provider).

Canadian residents: Certain TELUS Health services may be delivered by Healthcare Practitioners. With the exception of Alberta, Northwest Territories, and Yukon, TELUS Health has overall responsibility for protecting your Personal Health Information and we are directly accountable to you. In Alberta, Northwest Territories, and Yukon, your Healthcare Practitioners who are designated as ‘health information custodians’ or ‘custodians’ under applicable legislation (Alberta’s Health Information Act, Northwest Territories’ Health Information Act, and Yukon’s Health Information Privacy and Management Act), have overall responsibility for the privacy of your Personal Health Information and TELUS Health collects, uses, and discloses Personal Health Information on their behalf and otherwise assists them with their responsibilities under the applicable legislation.

U.S. residents: When using certain TELUS Health services, your employer or other provider may be considered a “covered entity” under the Health Insurance Portability and Accountability Act and will be responsible for the Personal Health Information we collect, use and disclose when delivering the TELUS Health services.

If we refer you to a third party outside of TELUS Health to receive healthcare or other services,  that party will be accountable for handling any Personal Information you provide to them in accordance with that party’s privacy policy.

4. Consent

When we rely on consent to collect, use and disclose your Personal Information (which may depend on the jurisdiction in which you are based), you can withdraw your consent to such collection, use and disclosure, subject to our legal, regulatory and contractual restrictions. However, if you refuse to provide certain information or withdraw your consent, this may limit our ability to provide you with the TELUS Health services. The withdrawal of your consent does not affect the lawfulness of our collection, use and disclosure of your Personal Information based on that consent prior to its withdrawal. 

In some situations, we may rely on the consent you provide directly to your employer or benefits provider.    

You can close your account associated with the TELUS Health services at any time. To close your account or request to delete your Personal Information, you may be able to make a request through your account or you can contact us as set out below. If your request relates to healthcare or other services received from a third party outside of TELUS Health to whom we have referred you, we will direct you to the appropriate third party who can assist you.

To collect, use or disclose Personal Information outside of the purposes contemplated in this Privacy Commitment, we will seek additional consent from you where required.

When you provide Personal Information on behalf of a third party, such as a beneficiary, you represent that you have obtained all requisite consents and authority for us to collect, use, disclose and otherwise process such Personal Information for the purposes communicated to you at the time of collection or as otherwise set out in this Privacy Commitment, and you agree to provide such third party with a copy of this Privacy Commitment.  

5. Where we get your information 

We collect Personal Information in the following ways:

  • Directly from you;

  • From your use of TELUS Health services, programs, websites and apps; 

  • From your employer, association, insurer or benefits plan sponsor; 

  • When you attend a TELUS Health site or event;

  • When you apply for a position at TELUS Health; 

  • If you contact us with a complaint or query;

  • When you engage with us over social media; and/or 

  • From legally authorized third parties.

6. Children’s information 

We will not knowingly collect, use or disclose your Personal Information if you are under the age of majority in your area (or such other age as specified by applicable law in the jurisdiction in which you are based) without the permission of your parent or guardian. If you are underage and want to access our counselling and wellness services, your parent or guardian needs to contact TELUS Health on your behalf.

7. What information we collect and why 

We collect the Personal Information required for us to establish and maintain a responsible service relationship with you, to provide the TELUS Health services, to develop, enhance or market our products and services (including to send you relevant information about products and services that may be of interest to you), and to maintain and improve the security and functionality of the TELUS Health services.

We may collect Personal Information to set up an account for you where required to access and use the TELUS Health services.

We also collect other information from you as you use the TELUS Health services, such as:

  • app usage information

  • website and device information

  • cookies

We may use Personal Information to send you relevant marketing messages. You can opt out of receiving marketing messages at any time by following the unsubscribe instructions included in each of our marketing messages or by contacting us as set out below.

Details

We may collect and use the following types of Personal Information for the following purposes:

Personal information

Identity information

Types of information we may collect: 

Your name, username, employee number or similar identifier, social insurance number, marital status, date of birth and reported gender

How we may use it: 

  • To identify and authenticate you 

  • To communicate with you 

  • To create and administer your account when you register for our services, including through our websites and apps

Contact information

Types of information we may collect: 

Your billing address, postal address, email address and telephone numbers

How we may use it: 

  • To communicate with you and respond to your inquiries or for any other purposes related to TELUS Health services

  • To inform you of news about our products and services, as well as special promotions, offers or events 

  • To create and administer your account when you register for our services, including through our websites and apps

Employment information

Types of information we may collect: 

Your job title, place of work, hire date, employment history, work address, work status, salary information, department or group, information concerning workplace incidents, including injuries, absences, short and long-term leaves, and fitness for duty

How we may use it: 

  • To determine eligibility and process applications

Interaction information

Types of information we may collect:

Telephone recordings and transcripts, records of communications (such as emails, letters, online chat, etc.)

How we may use it: 

  • For quality assurance and staff training purposes 

  • To retain a record of your interactions with TELUS Health

  • To provide you with the services and information that you request 

  • To communicate with you and respond to your inquiries

  • To understand any concerns you may have, so that we can resolve disputes and improve your experience

Digital interaction information

Types of information we may collect: 

General location data, IP address, login data, device identifier, browser type and version, time zone setting and location, language settings, browser plug-in types and versions, device hardware and operating system (including the type of device used) and other technology, related to the devices you use to access our websites and/or our apps

How we may use it: 

  • To personalize your experience and understand how you use our sites and apps 

  • To notify you of any relevant issues relating to our website or app (e.g., push notifications)

  • To measure how our apps and websites are performing

  • To identify opportunities for new products/services or improvements to existing ones

  • For system or product development and planning, audit and administrative purposes

Job applicant information

Types of information we may collect: 

Résumé, cover letter, reference letters, employment history and interests

How we may use it: 

  • For staffing and recruitment activities

  • To maintain an inventory of candidates for current and future work opportunities

Sensitive personal information (as defined under certain privacy legislation)

Financial information

Types of information we may collect: 

Your banking information, email linked to your electronic transfers, and payment information

How we may use it: 

  • For billing, administering claims and other financial and payment-related functions 

  • To administer products and services that you have with us

Transaction information

Types of information we may collect: 

Details about payments to and from you, and other details of products and services you have purchased from us, including customer account numbers

How we may use it: 

  • For administering services and auditing 

  • To understand how you use our products and services

Health information

Types of information we may collect:

The state of your physical and/or mental health that we receive in connection with your use of our services, such as your weight, height, body mass index, waist circumference, cholesterol, lipoprotein, triglycerides, glucose and blood pressure readings, sleep patterns or other similar information provided by you through connected devices or through any assessment you complete or consultation with a Healthcare Practitioner that you engage in (during which you may also provide us with information concerning your health history)

How we may use it: 

  • To determine eligibility and process applications

  • To administer products and services that you have with us

Lifestyle information

Types of information we may collect:

Your alcohol consumption, tobacco/nicotine use, eating and nutrition (e.g., number of servings of food groups and nutrition related questions), race, gender identity, sexual identity, religion, political belief, union membership, cardiovascular disease risk, emotional well-being (e.g., depression and stress), and readiness to change

How we may use it: 

  • To determine eligibility and process applications

  • To administer products and services that you have with us

Claims information

Types of information we may collect:

Information disclosed to us with your permission by your insurance, health plan provider, or plan sponsor regarding claims you have made under your policy and/or other information, including health information

How we may use it: 

  • To determine eligibility

  • To administer products and services that you have with us 

  • To process and administer claims 

  • To provide you with personalized services

We may also collect and use your information to:

  • Perform services on your behalf or your employer’s/benefits sponsor’s behalf (including total health and wellbeing, rewards and recognition services, employee and family assistance services, health management programs, group benefits and investment plans, and pension administration services). Additional information about how TELUS Health collects, uses and discloses Personal Information in connection with certain products and services can be found here: https://www.telushealth.com/privacy;

  • Understand your needs, the suitability of our products and services, and assess future needs;

  • Provide services tailored to your requirements and to treat you in a more personal way;

  • Promote and market our products and services to you;

  • Improve our business operations and the quality of our products and services; 

  • Develop and test new products and services;

  • Manage our business and operational needs;

  • Administer and protect the security of our business, and our websites, apps and other services;

  • Meet our legal and regulatory obligations, including to enforce our legal rights; and 

  • Carry out activities consistent with the purposes of any of the above.


8. Cookies

We use cookies and similar technologies to enable essential site functionality, improve our websites and provide relevant advertising and personalized content, including on third-party websites. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. Please see our Cookies Notice here https://www.telushealth.com/en-us/privacy/cookie-policy for information on our use of cookies and interest-based advertising practices.

9. Aggregated and Anonymized information 

We may anonymize or aggregate your Personal Information such that it cannot reasonably be associated with you, for the following purposes:

  • To protect your privacy and the security of your Personal Information;

  • To conduct analytics and/or research in a privacy protective manner to:

  • Better understand and improve the TELUS Health services;

  • To operate and expand our business opportunities; and

  • To improve health outcomes.

We may share aggregated or anonymized information or insights with the TELUS Family and our clients, partners and third-party service providers to assist in research, planning, risk management, workforce analytics, or product and service development. When we provide this information, we take appropriate measures to ensure that the data does not identify you and cannot be associated back to you. 

10. When does TELUS Health share or disclose your personal information?

We will not disclose your Personal Information for any purpose other than what has been outlined in this Privacy Commitment or as permitted under applicable law, unless we obtain your consent. We disclose only the limited amount of Personal Information necessary to meet these purposes.

We do not sell your Personal Information to any third parties.

We may share your Personal Information with our service providers who are contracted to perform services or functions on our behalf where they require the information to assist us in serving you. We use contractual controls to protect this information and limit its use to what is necessary for the service provider to perform the service.

Details 

LifeWorks may share or disclose your Personal Information for the following purposes:

Employers/Benefits Providers: We may share with your employer or benefits provider, or third parties authorized by your employer or benefits provider, the necessary information for them to administer your incentives, to manage your account and to otherwise act as your account administrator, including information about the status of your use of the TELUS Health services (e.g., whether you are an active user, whether your access has been revoked, etc.) and information needed to calculate health plan premium discounts, applicable taxation and reward redemption. Where we believe that there may be a risk of harm to you or someone else and we reasonably believe that your employer or benefits provider is best placed to act, we may also share with your employer or benefits provider information necessary to assist in the prevention of harm.

Anonymized information regarding your use of the TELUS Health services may also be shared with your employer or benefits provider at an aggregated level that does not identify you. For example, we may provide your employer or benefits provider with anonymized and aggregated information about general program usage, statistics and feedback about the program. 

If you are a U.S. resident and your employer or benefits provider is considered a Covered Entity under the Health Insurance Portability and Accountability Act, TELUS Health may be obligated to disclose information collected through the TELUS Health services to them.

Provision of Healthcare: If you receive healthcare in connection with your use of the TELUS Health services, we may disclose your Personal Information to and among your Healthcare Practitioners for the purpose of providing or assisting in the provision of healthcare to you. We may also disclose your Personal Information to third parties such as other health professionals, specialists, pharmacists, pharmacies and laboratories for the purpose of providing or assisting in the provision of healthcare to you – this includes, but is not limited to, providing medically appropriate referrals, prescriptions, or lab and imaging requisitions to you. Information will only be shared with your family doctor, hospital, lab or specialist with your consent (unless we are required to do so under applicable laws).

Service Providers: We may share Personal Information with our suppliers, agents or other organizations or individuals, including the TELUS Family, who are contracted to perform services or functions on our behalf, including affiliates, where they require the information to assist us in serving you. For example, we may use service providers to verify identification, process payments, power our applications, host our website, and store and dispose of information on our behalf. We strive to minimize the amount of Personal Information that we share with our service providers and partners and require that it not be used for any other purpose. Our service providers may access, store or otherwise process your Personal Information outside of the jurisdiction in which you are based, including in Canada, the European Economic Area, the United Kingdom, the United States, Australia, India and other jurisdictions. 

Within the TELUS Family: Information regarding the products or services you use may be shared within the TELUS Family to:

  • Perform aggregated reporting and demographic analysis; and 

  • Ask for your feedback on the TELUS Health services through surveys or other means.

Disclosures required or permitted by law or regulation: We may disclose Personal Information to the extent necessary where we are required or permitted under applicable law, such as in the event of an emergency that threatens the life, health or security of an individual. We or our service providers will also share Personal Information with law enforcement, courts, other government agencies or other parties if we are required to do so to meet our legal and regulatory requirements in the jurisdictions in which we or our service providers operate; for example, we are required to provide records in response to a search warrant or other legally valid inquiry or order or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law or legal process. Your Personal Information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property. 

Sale of Business: We may transfer information we have about you as an asset in connection with a proposed or completed merger, acquisition, financing or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of TELUS Health or as part of a corporate reorganization or other change in corporate control.

Analytics: We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on our websites (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the websites. These third parties may use cookies and other tracking technologies. 

For more information about Google Analytics, or to prevent the storage and processing of this data (including your IP address by Google), you can download and install the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en 

You can also obtain additional information on Google Analytics’ data privacy and security at the following links:

Sharing information with other users within your employer or benefits provider group: Some of the TELUS Health services allow you to engage in social activity, share your Personal Information, and engage with other users within your employer or benefits provider group. It is important to know that you are responsible for choosing what information you share with other users.

Third-Party Links: Our websites and apps may contain links to other websites or platforms that TELUS Health does not own or operate. Except as provided in this Privacy Commitment, we will not provide information to these third parties without your consent. We provide links to third-party websites or platforms as a convenience to our users. These links are not intended as an endorsement of, or referral to, the linked websites or platforms. The linked websites or platforms have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites or platforms, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites or platforms may collect, use, disclose, secure and otherwise handle Personal Information. You should read their privacy policies and make an informed decision about whether you want to use those websites or their services.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

Google Fit API: Our use and transfer of information received from Google APIs to any other app in connection with TELUS Health Employer services will adhere to the Google API Services User Data Policy, including the Limited Use requirements. 

11. Storage of information and international transfers

TELUS Health is a global organization with affiliates and partners located in many countries around the world. The TELUS Health services are managed in Canada, the European Economic Area, the United Kingdom, Australia or such other jurisdiction selected by your employer or benefits provider; however, to provide our services to you, TELUS Health may, in accordance with applicable law, share Personal Information across geographical borders within the TELUS Family or with service providers in other jurisdictions, such as India, who assist with the provision of the services on our behalf. As a result, your Personal Information may be transferred outside the jurisdiction in which you are situated (including, for residents of Quebec, outside of Quebec) and become subject to the laws of the receiving jurisdiction, which may differ from the laws of your jurisdiction.

If your Personal information is transferred outside of your jurisdiction, we will take appropriate measures to ensure an equivalent standard of Personal Information protection under applicable law. We will also obtain consent where this is required under applicable law. Please contact us if you want more information on how we protect Personal Information transferred out of your jurisdiction.

12. Notice to users in China 

The below information, which may be collected from you or provided by your sponsoring organization, is exported out of China:

Identity information: 

Provided by you or your sponsoring organization when creating your account, such as your name, date of birth, employee number, gender, language

Contact information: 

Provided by you or your sponsoring organization when creating your account, such as your email, country, city

Employment information: 

Provided by you or your sponsoring organization when creating your account, such as company name, job title, work status, employment start date

Health information: 

The state of your physical and/or mental health provided by you in connection with your use of our services, such as your weight, height, body mass index, waist circumference, cholesterol, lipoprotein, triglycerides, glucose and blood pressure readings, sleep patterns or other similar information provided by you through connected devices or through any assessment you complete

Lifestyle information: 

Your alcohol consumption, tobacco/nicotine use, eating and nutrition (e.g., number of servings of food groups and nutrition related questions), cardiovascular disease risk, emotional well-being (e.g., depression and stress), and readiness to change. This information is provided by you through assessments you may complete

13. Retention of your information 

We retain Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Commitment or as otherwise required to meet legal, contractual or regulatory requirements. At your request, we will delete your Personal Information unless we are required to retain it to meet our legal, contractual or regulatory obligations. If your request relates to healthcare or other services received from a third party outside of TELUS Health to whom we have referred you, we may direct your request to the third party.

For more information about our retention processes or to request deletion of your Personal Information, please contact us at [email protected].

14. Safeguards 

We have implemented a comprehensive information security program.

Details 

We understand that data security is a critical issue and we are committed to safeguarding the Personal Information in our custody or control. We have implemented a comprehensive information security program that includes written policies and procedures, and security controls, as well as reasonable administrative, technical and physical safeguards, in an effort to protect against unauthorized access, use, loss, modification, and disclosure of Personal Information in our custody or control.

Our team members must complete privacy and security training before they have access to any Personal Information, as well as annual privacy and security training for ongoing access to Personal Information.

TELUS Health takes steps to ensure that the security policies, procedures, and controls of our service providers meet industry and TELUS Health best practices and are regularly tested.

Please keep in mind that no internet or email transmission is ever fully secure or error free and no security system is impenetrable. We cannot fully guarantee the confidentiality of any information that you provide to us, but we can assure you that we will use reasonable and appropriate security controls that are reflective of the nature of Personal Information in our custody or control.

It is important for you to play an active role in the protection and safeguarding of your Personal Information, and to guard your privacy when you are online. If the TELUS Health services contain links to other websites or apps, this Privacy Commitment does not govern those websites or apps. You should read their privacy policies and make an informed decision about whether you want to use those websites or their services.

It is important that you protect and maintain the security of your account and that you immediately notify us of any unauthorized use of your account. We encourage you to log out of your account after use to keep your personal information safe.

15. Data Subject Rights Requests 

You can request access to or correction of your Personal Information, or withdraw your consent to the collection, use or disclosure of your Personal Information, by contacting us at [email protected] or utilizing service-specific functionalities, where available (e.g., in-app). We will take reasonable steps to verify your identity before processing your request. We rely on you to keep your Personal Information up-to-date and accurate so that we can serve you.

Depending on the jurisdiction in which you are based, you may have additional rights in connection with the processing of your Personal Information.

Details 

By contacting us at [email protected] or utilizing service-specific functionalities, where available (e.g., in-app), you may request access and corrections to the Personal Information we collect about you at any time, subject to limited exceptions. We will take reasonable steps to verify your identity before processing your request. Upon written request, we will also provide you with a list of parties (e.g., third-party service providers) with or to whom we have shared or disclosed your Personal Information, if applicable.

We rely on you to ensure that the Personal Information used to deliver the TELUS Health services is accurate, complete and up-to-date. In addition to contacting us, you may also be able to make changes to your privacy settings or request corrections to Personal Information we collect about you by updating your account profile or through your device settings.

Depending on the jurisdiction in which you are based, you may have additional rights over your Personal Information, including:

  • Right to delete Personal Information. You may have the right to request the deletion of your Personal Information upon the withdrawal of your consent for us to process such information or other circumstances provided under applicable law, provided that such data no longer needs to be processed by us to fulfil our legal or regulatory obligations.

  • Right to restrict or object to processing. You may have the right to request us to anonymise, delete or otherwise restrict or object to the processing of your Personal Information in certain circumstances, such as where you establish that the information collected by us is unnecessary or excessive.

  • Right to data portability. You may have the right to request us to provide you with your Personal Information in a structured, commonly used, and machine-readable format and a right to request that we transfer such information to another party.

  • Right to lodge a complaint. You may have the right to lodge a complaint about the way we handle or process your Personal Information with the relevant authorities.

Note for data subjects in France: under French law you also have a right to define guidelines relating to the fate of your Personal Information in the event of your death.

If you would like to exercise any of these rights, please use the contact details below. If you are located in the United States, please specify this in your request for access to your Personal Information when contacting us.

If your request relates to healthcare or other services received from a third party outside of TELUS Health to whom we have referred you, please contact the third party.

16. Marketing 

We may send you marketing messages concerning our products and services, which may include emails tailored to you based on your activity on our websites or apps.

You can opt out of receiving marketing messages from us at any time by following the unsubscribe instructions included in each of our marketing messages or by contacting us as set out below. If you opt out, we will share your contact information with the TELUS Family to unsubscribe you from all TELUS Health marketing communications. You may continue to receive transactional and service emails from us.    

17. Contact information 

You can always reach our Privacy Officer at [email protected] if you have privacy questions, concerns or complaints regarding TELUS Health’s handling of your Personal Information.

If you have any questions, concerns or complaints regarding the handling of your Personal Information by a third party outside of TELUS Health to whom we have referred you, we will direct your request to the third party.

Details 

Please contact us at [email protected] or the address below if you:

  • wish to access, update, and/or correct inaccuracies in your Personal Information;

  • have any questions related to our collection, use and disclosure of your Personal Information;

  • need to report any privacy or security violations, including any suspected or actual unauthorized access, use, disclosure or loss of Personal Information;

  • wish to withdraw your consent to the collection, use or disclosure of your Personal Information;

  • have any questions or comments about this Privacy Commitment; or

  • otherwise have a question or complaint about the manner in which we or our service providers treat your Personal Information, including our policies and practices with respect to the use of service providers outside of Canada.

Contact Address:

TELUS Health
c/o Privacy Officer
25 York Street; Floor 30
Toronto, ON
M5J 2V5

If you have any questions, concerns or complaints regarding the handling of your Personal Information by a third party outside of TELUS Health to whom we have referred you, we encourage you to reach out to the third party directly.

If you have concerns with our Privacy Commitment or privacy practices, we encourage you to first bring your concerns to us at [email protected]. You may also seek advice from the appropriate supervisory authority or privacy regulatory authority in your jurisdiction, and, if appropriate, file a written complaint with the supervisory authority or privacy regulatory authority’s office.

18. Changes to our Privacy Commitment 

This Privacy Commitment may be updated from time to time to reflect changes to our practices. Any notices regarding modifications to this Privacy Commitment will be in written form and provided to you through our website or apps. If any changes to this Privacy Commitment are significant, we will provide a more prominent notice (including email notification, if appropriate).

We encourage you to periodically review this Privacy Commitment for the latest information on our privacy practices and to contact us if you have any questions or concerns.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

Last updated: January 8, 2024